We use Alarm Central to monitor both fire and burglary events at our own facility, and as I’m the first contact on our list, most calls have come to me and were handled with the utmost professionalism. The Alarm Central staff members are intelligent and articulate and provide excellent responses to both our and our customer’s needs. As ridiculous as it might seem to say, the staff at Alarm Central has no problem pronouncing big words like Baptist, which was not true of the previous company. They still show accounts that were canceled over a year ago as being active and sporadically still send me late-to-test Faxes on those accounts. As the previous company had grown, it became nearly impossible to get the paperwork accepted to even start a new account. Alarm Central made these transactions effortless and has been a pleasure to deal with in every way. After having issues as both a dealer and a customer with another monitoring company, we voluntarily switched over one hundred accounts to Alarm Central, at no cost to our customers.

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